COVID-19 Additional Safety Measures – What to expect when shopping…

COVID-19 Safety Measures

Welcome to Aylett Nurseries.

Our priority is the safety and wellbeing of all our customers and team members. Stay Alert! Please do not visit the garden centre if you are felling unwell, have symptoms or have been in contact with someone who is unwell.

Please read the following guidelines so you know what to expect while shopping with us:

At the entrance you will find one of our team to help everyone with the special measures we have put in place and to answer any questions. Our greeters are also sanitising the handles of our shopping trollies ready for you.

The maximum number of customers allowed into the garden centre is limited, and once we reach this limit we will operate a one in, one out policy. This will also be the case in some of our smaller enclosed areas.

Please wear your face covering in all parts of the Garden Centre.

We are asking customers and members of our team to comply with and respect hygiene and social distancing measures.

The Dahlia Coffee House and The Watering Can are closed until further notice.

We have additional cleaning and hygiene measures in place, paying special attention to commonly touched areas such as cash desks and pin pads which are frequently sanitised during the day. There are also Sanitisation Stations available for you to use around the garden centre.

We are requesting that all payments are made by card (contactless or chip and pin) Contactless limits are raised to £45.00 for card payments and £500 limit for Apple pay.

Please stay 2 metres apart from any other customer or team member.

We have one-way entry and exit points, please follow the one-way systems where indicated and in other areas observe your social distancing.  In areas where queues may be likely, please observe the markings on the floor to help maintain 2-metre distancing.

At the customer facing counters, such as the reception desk, the plant hub and cash desks, screens have been erected to provide extra protection.

For the safety of our customers and our cashiers we ask that customers making purchases present their items in the trolley at the cash desks in order for the cashier to scan the items without having to have them handed over, avoiding person to person contact and allowing social distancing to be observed. Till operators have been instructed on how to serve customers and process their transaction whilst maintaining a safe social distance.

These special measures are in line with government guidelines, and although sometimes frustrating they are in place for your safety and all those around you. We reserve the right to ask anyone unwilling to comply with these rules to leave the premises.

We hope you enjoy your visit today. We know our customers love to browse, but to shop safely and reduce queuing at busy times we would ask you to shop efficiently.

Thank you for your support and custom, we are grateful to our customers for continuing to follow these guidelines that help protect us all.

Please note that our Toilet facilities are open. The Children’s Play Area is currently closed.