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Refund and Returns Policy

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Returns & Exchanges

Please retain your receipt as it will be required should you wish to change or return your goods.

This does not affect your statutory rights.

Damaged or Defective Goods

If you purchase an item that is damaged or defective, we will either replace the goods (or the faulty part of the item) free of charge or,  refund to you the price of the goods (or a proportionate part of the price) by the same payment method that the original purchase was made. Simply return the goods instore to us unused and we will issue a refund or exchange.

Returns

You may return the unwanted item within 28 days of the receipt, unused, unopened and with the packaging intact and we will refund the full amount to you or give you an exchange (as required). At our discretion, returns of goods in saleable condition, made after the returns period, may be subject to refund by credit note.

Christmas Returns

Products purchased as Christmas gifts may be returned until one month after the 25th December for an exchange or credit note, when accompanied with proof of purchase. Gift receipts are available.

Christmas decorations, lights and artificial trees may be returned within 7 days of purchase up to the end of the second week of December, when accompanied by proof of purchase.

Food Items

Unfortunately, we are unable to exchange or refund food items unless they are faulty or not as described on the packaging.

This does not affect your statutory rights.

Plant Guarantee

Aylett Nurseries Ltd. will guarantee the free replacement or credit of any container-grown hardy plant which dies within two years of purchase, providing it has been planted in accordance with our planting instructions and has received the appropriate after-care.

In the unlikely event of failure, the dead plant must be presented for examination, bearing its original label, and with proof of purchase or receipt within two years (this will not affect your statutory rights).